Product Quality Guarantee

At The Vida Haus, your satisfaction comes first. We stand by the quality of every item we offer because we believe families deserve products that are safe, reliable, and built to last. All items include a manufacturer’s warranty, and you can always contact us for specific details regarding coverage.

What if my order arrives damaged?

We ask that you carefully check your package when it’s delivered. If you notice any damage to the box or contents, please note it with the delivery carrier. If you’re unable to inspect everything right away but suspect an issue, write “possible damage” on the receipt before signing.

Should you discover that your item was damaged upon arrival, simply email clear photos to support@thevidahaus.com. Our team will arrange a replacement or refund quickly—most cases are resolved within one business day.